Social Engineering

What is Social Engineering?

Social engineering is manipulating people into doing what you want, in much the same way that electrical engineering is manipulating electronics into doing what you want. The classic social engineering attack is telephoning legitimate users of a system you wish to access and talking them out of their passwords.

A True Story

One morning a few years back, a group of strangers walked into a large shipping firm and walked out with access to the firm’s entire corporate network. How did they do it? By obtaining small amounts of access, bit by bit, from a number of different employees in that firm. First, they did research about the company for two days before even attempting to set foot on the premises. For example, they learned key employees’ names by calling HR. Next, they pretended to lose their key to the front door, and a man let them in. Then they "lost" their identity badges when entering the third floor secured area, smiled, and a friendly employee opened the door for them.

The strangers knew the CFO was out of town, so they were able to enter his office and obtain financial data off his unlocked computer. They dug through the corporate trash, finding all kinds of useful documents. They asked a janitor for a garbage pail in which to place their contents and carried all of this data out of the building in their hands. The strangers had studied the CFO's voice, so they were able to phone, pretending to be the CFO, in a rush, desperately in need of his network password. From there, they used regular technical hacking tools to gain super-user access into the system.

In this case, the strangers were network consultants performing a security audit for the CFO without any other employees' knowledge. They were never given any privileged information from the CFO but were able to obtain all the access they wanted through social engineering.

Penetration testing

What is Penetration Testing??

Much of the confusion surrounding penetration testing stems from the fact it is a relatively recent and rapidly evolving field. Additionally, many organisations will have their own internal terminology (one man’s penetration test is another’s vulnerability audit or technical risk assessment).

At its simplest, a penetration-test (actually, we prefer the term security assessment) is the process of actively evaluating your information security measures. Note the emphasis on ‘active’ assessment; the information systems will be tested to find any security issues, as opposed to a solely theoretical or paper-based audit.

Why conduct a penetration test?

From a business perspective, penetration testing helps safeguard your organisation against failure, through:

• Preventing financial loss through fraud (hackers, extortionists and disgruntled employees) or through lost revenue due to unreliable business systems and processes.
• Proving due diligence and compliance to your industry regulators, customers and shareholders. Non-compliance can result in your organisation losing business, receiving heavy fines, gathering bad PR or ultimately failing. At a personal level it can also mean the loss of your job, prosecution and sometimes even imprisonment.
• Protecting your brand by avoiding loss of consumer confidence and business reputation.

From an operational perspective, penetration testing helps shape information security strategy through:

• Identifying vulnerabilities and quantifying their impact and likelihood so that they can be managed proactively; budget can be allocated and corrective measures implemented.

What can be tested?

All parts of the way that your organisation captures, stores and processes information can be assessed; the systems that the information is stored in, the transmission channels that transport it, and the processes and personnel that manage it. Examples of areas that are commonly tested are:

• Off-the-shelf products (operating systems, applications, databases, networking equipment etc.)
• Bespoke development (dynamic web sites, in-house applications etc.)
• Telephony (war-dialling, remote access etc.)
• Wireless (WIFI, Bluetooth, IR, GSM, RFID etc.)
• Personnel (screening process, social engineering etc.)
• Physical (access controls, dumpster diving etc.)

What should be tested?

Ideally, your organisation should have already conducted a risk assessment, so will be aware of the main threats (such as communications failure, e-commerce failure, loss of confidential information etc.), and can now use a security assessment to identify any vulnerabilities that are related to these threats. If you haven’t conducted a risk assessment, then it is common to start with the areas of greatest exposure, such as the public facing systems; web sites, email gateways, remote access platforms etc.

Sometimes the ‘what’ of the process may be dictated by the standards that your organisation is required to comply with. For example, a credit-card handling standard (like PCI) may require that all the components that store or process card-holder data are assessed.

What is ethical hacking?

ETHICAL HACKING

With the growth of the Internet, computer security has become a major concern for businesses and governments. They want to be able to take advantage of the Internet for electronic commerce, advertising, information distribution and access, and other pursuits, but they are worried about the possibility of being “hacked.” At the same time, the potential customers of these services are worried about maintaining control of personal information that varies from credit card numbers to social security numbers and home addresses.2In their search for a way to approach the problem, organizations came to realize that one of the best ways to evaluate the intruder threat to their interests would be to have independent computer security professionals attempt to break into their computer systems. This scheme is similar to having independent auditors come into an organization to verify its bookkeeping records. In the case of computer security, these “tiger teams” or “ethical hackers”3 would employ the same tools and techniques as the intruders, but they would neither damage the target systems nor steal information. Instead, they would evaluate the target systems' security and report back to the owners with the vulnerabilities they found and instructions for how to remedy them.This method of evaluating the security of a system has been in use from the early days of computers. In one early ethical hack, the United States Air Force conducted a “security evaluation” of the Multics operating systems for “potential use as a two-level (secret/top secret) system.”4 Their evaluation found that while Multics was “significantly better than other conventional systems,” it also had “ … vulnerabilities in hardware security, software security, and procedural security” that could be uncovered with “a relatively low level of effort.” The authors performed their tests under a guideline of realism, so that their results would accurately represent the kinds of access that an intruder could potentially achieve.

They performed tests that were simple information-gathering exercises, as well as other tests that were outright attacks upon the system that might damage its integrity. Clearly, their audience wanted to know both results. There are several other now unclassified reports that describe ethical hacking activities within the U.S. military.5-7With the growth of computer networking, and of the Internet in particular, computer and network vulnerability studies began to appear outside of the military establishment. Most notable of these was the work by Farmer and Venema,8 which was originally posted to Usenet9 in December of 1993. They discussed publicly, perhaps for the first time,10 this idea of using the techniques of the hacker to assess the security of a system. With the goal of raising the overall level of security on the Internet and intranets, they proceeded to describe how they were able to gather enough information about their targets to have been able to compromise security if they had chosen to do so. They provided several specific examples of how this information could be gathered and exploited to gain control of the target, and how such an attack could be prevented.

Farmer and Venema elected to share their report freely on the Internet in order that everyone could read and learn from it. However, they realized that the testing at which they had become so adept might be too complex, time-consuming, or just too boring for the typical system administrator to perform on a regular basis. For this reason, they gathered up all the tools that they had used during their work, packaged them in a single, easy-to-use application, and gave it away to anyone who chose to download it.11 Their program, called Security Analysis Tool for Auditing Networks, or SATAN, was met with a great amount of media attention around the world. Most of this early attention was negative, because the tool's capabilities were misunderstood. The tool was not an automated hacker program that would bore into systems and steal their secrets. Rather, the tool performed an audit that both identified the vulnerabilities of a system and provided advice on how to eliminate them. Just as banks have regular audits of their accounts and procedures, computer systems also need regular checking. The SATAN tool provided that auditing capability, but it went one step further: it also advised the user on how to correct the problems it discovered. The tool did not tell the user how the vulnerability might be exploited, because there would be no useful point in doing so.